Healthcare

Patient intake and care coordination agents.

Agentic AI helps healthcare teams reduce administrative load, route information quickly, and keep clinicians focused on decisions only humans should make.

What it does

Coordinates information before it becomes a bottleneck.

Faundra Labs builds healthcare agents that collect intake details, check for missing records, prepare summaries, trigger follow-up tasks, and route work according to clinical and administrative rules.

Who it helps

Built for care operations teams that need safer handoffs.

Primary buyers

Clinic and care operations leaders
Patient access and referral teams
Revenue cycle and prior authorization teams
Compliance, privacy, and quality leaders

Not ideal for

Diagnosis, treatment decisions, or emergency triage without clinicians
Workflows without clear clinical escalation rules
Organizations without approved PHI access and privacy controls

Operating model

Systems, controls, and outcomes are designed together.

Common systems connected

EHR, referral management, scheduling, and patient portal systems
Document stores, fax queues, payer portals, and task tools
Care management, call center, and secure messaging platforms

Controls and governance

Minimum-necessary access and role-based PHI handling
Source-linked summaries, audit logs, and retention-aware workflows
Clinician approval for clinical uncertainty, care instructions, and high-risk cases

Example outcomes

Faster referral completeness checks and routing
Fewer missed follow-ups and lower administrative backlog
Clearer patient handoffs with traceable source context

Before and after

Before

Staff search across records, chase missing information, and manually coordinate next steps.

With Faundra

The agent prepares the case, identifies gaps, and routes work with context.

Benefits

Where value shows up.

Less admin drag

Automate repetitive routing and documentation preparation around care teams.

Faster follow-up

Prompt staff when information is missing or a patient needs the next touchpoint.

Safer handoffs

Preserve source context, responsible owner, and escalation path for each task.

Better patient experience

Keep patients informed without overloading the front desk or care coordinators.

Examples

Practical deployments.

Referral routing agent

Reviews referral packets, checks required information, and routes complete cases to the right specialty queue.

Prior authorization assistant

Prepares payer-specific evidence packages and flags cases that need staff judgment.

Post-visit follow-up agent

Creates task lists, drafts patient messages, and tracks whether required follow-up happened.

Care gap coordinator

Finds overdue actions and helps teams prioritize outreach based on policy and risk signals.

Flow

How the agent works.

Collect

Gather approved intake data, referral files, schedules, and task records.

Prepare

Summarize the case, detect gaps, and suggest next actions within defined rules.

Coordinate

Create tasks, send approved updates, and escalate clinical uncertainty to qualified staff.

Best first pilot

Start with referral or prior authorization preparation.

A strong first deployment is a non-diagnostic administrative workflow with clear inputs, clear missing-information rules, and measurable handoff delays.

Inputs: sample referral packets, payer rules, intake forms, task categories, and escalation rules.
Success measures: intake completeness, routing time, staff rework, follow-up timeliness, and patient communication delays.
Human approval: required for clinical advice, care-plan changes, patient-facing sensitive messages, and high-risk escalations.

Design healthcare automation with judgment built in.

Discuss your workflow